How to start BPO in India: Ultimate Guide

How to start BPO in India: Ultimate Guide

256
0
Print Friendly, PDF & Email
How to start BPO in India: Ultimate Guide
How to start BPO in India: Ultimate Guide

BPO stands for “Business Process Outsourcing” which means giving or shifting tasks to third parties to perform their tasks effectively. A “BPO” providing services such as tele-banking, tele-education, tele–medicine, tele-commerce, tele-trading, call centers, network operation centers and IT enabled services are said to be “Other Service Providers (OSP)”. The steps to be followed for their registration as “OSP” are as follows-

  1. They should register themselves as “Company” under “The Companies Act, 2013” or “The Companies Act, 1956” if they are already registered. In case it is a “Limited Limited Partnership”, it should be registered under “The Limited Liability Partnership Act, 2008”.
  2. The mandatory documents are as follows-

a.) For Company

(i.) Certificate of Incorporation issued by Registrar of Companies

(ii.) Memorandum and Articles of Association

(iii.) Board Resolution or Power of Attorney authorizing the        authorized signatory with attested signature.

(iv.) A note on the nature of business/activities of the proposed   “One service Provider”

If the actual information is different from the mandatory documents, the following documents should be submitted-

  • List of present directors of the Company.
  • Present shareholding pattern of the company indicating equity details including Indian equity and foreign equity.

b.) For Limited Limited Partnership

(i.) Certificate of Incorporation issued by Registration Authority of Limited Liability Partnership

(ii.) Copy of the agreement among all the partners of Limited Liability Partnership

(iii.) A note on the nature of business/activities of the proposed One Service Provider.

If the actual information is different from the mandatory documents, the following documents should be submitted-

  • List of present designated partners and all the partners of Limited Liability Partnership.
  • Present shareholding pattern of the company indicating equity details including Indian equity and foreign equity.

3. All the documents in case of a company are certified with seal by either company secretary or one of the directors of the company or statutory auditors or public notary. While in the case of Limited Liability Partnership, all the documents must be certified with seal by either designated partners or all the partners or statutory auditors or public notary. The Limited Liability Partnership shall inform the Department within 30 days if there is any change in the designated partners, authorized signatory and/or agreement of Limited Liability Partnership.

4. All the documents in case of a company are certified with seal by either company secretary or one of the directors of the company or statutory auditors or public notary. While in the case of Limited Liability Partnership, all the documents must be certified with seal by either designated partners or all the partners or statutory auditors or public notary. The Limited Liability Partnership shall inform the Department within 30 days if there is any change in the designated partners, authorized signatory and/or agreement of Limited Liability Partnership.

5. The steps to fill the registration form are as follows-

  • Type website name dotosp.gov.in. On the homepage, Click on the tab OSP. Then select on the option of “New Registration”
  • A form would appear which is to be filled and submitted. A username and password would be sent to the OSP by email. The OSP has to login by entering the username and password and then change the password by self.
  • After doing so you can submit registration proposal. If you don’t have any permanent registration number then there would be one option “New Registration” or else there would be two options “New Registration” and “Multiple location”. Under “New Registration” there are two options”-

(i.) Domestic OSP Center

(ii.) International OSP Center

You will have to fill in the details, upload the documents and then submit the forms for both individually.

  • Further things can also be done-

(i.) To see the application saved, Click on Registration then Resume saved Applications.

(ii.) To view the application status, Click on Registration then View Application Status.

(iii.) If term cell finds any problem with your documents it would send remarks and you can upload the revised documents by clicking on Registration then Upload revised documents.

(iv.)You can view registered OSP location by clicking on Registration then View Registered OSP.

(v.) If you want to Work from home, click on home then Application for work for home.

(vi.) If term cell approves the application of Work from home, click on Work from home then enter Bank Guarantee details.

(vii.) Once Bank Guarantee gets approved from Term cell and CCA, you can upload signed agreement by clicking on Work from home and then upload signed Agreement.

(viii.) You can apply for sharing of information by clicking on Sharing of Information then Application for sharing of infrastructure. It has following rules-

  1. Sharing of OSP is allowed between Domestic and International OSP.
  2. Infrastructure sharing is only allowed between Domestic and International OSP at the same address and location.
  3. Sharing can be with other OSP also but the above rules would apply there also.

(ix.) If you select one of the OSP centre from other services list, then the approval of authorized signatory is required by clicking on Sharing of Infrastructure and then Authorized Signatory Approval.

(x.) Then print the application of approval signature authority by clicking on “Sharing of Infrastructure” then Print Application Approval by Authorized Signatory.

(xi.) You can print the applications submitted and not yet approved by Department of Technology by clicking on Print and then on Print Record.

(xii.) You can update registration details filed in Form A, Form B, sharing, Bank Guarantee details, Work from home details etc by clicking on Registration then Update Registration Details.

  • You can also make multiple registrations with single CIN using different authorized signatory, e-mail and correct address. It will be taken as “other services”.

This is valid till 20 years from the date of issue, after which it can be extended to 10 years each time. Within six months of completion of the financial year, it must submit “Annual Return” to the registering authority which must contain the details of the activities of the previous financial year and status of OSP operation. Once the status is validated, the operational OSP shall be put in the Active OSP list. Those who do not submit the annual return for 3 years will be put in dormant list and it would be cancelled after keeping them for 2 years in dormant list. Such list is put up on Department of Technology’s website.

 

OUR SERVICES

Company Registration I Trademark I Copyright I Patent I GST I MSME

 ISO Certification I Website/App Policy I Legal Documentation

Annual Compliance I Connect Consultant

Visit: Aapka Consultant to get Online Services of CA CS & Lawyers

NO COMMENTS

LEAVE A REPLY