Home ISO ISO 20000-1:2011 IT Service Management System

ISO 20000-1:2011 IT Service Management System

January 3, 2019

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ISO 20000-1:2011 IT Service Management System

This is a service management system standard and is the first international standard for IT service management. It provides international standard for quality management specially focused on IT Service Management. Taking into consideration the fundamental need of IT in an organisation, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.ISO 20000-1 certification in IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads. It also helps organisations to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.

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