Dear Sir or Madam:
This letter is being written to you to seek your help in correcting a service problem we had with your firm. Your firm has a good reputation for service so we are sending this letter to you in hopes you will continue that tradition by making an adjustment to our bill.
Your firm was paid Rs. ______ on _________ (Date). We contacted you to get an adjustment because: ______________________________
The most appropriate resolution for this problem, we believe, is for you to refund the full cost of the service….
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