Home ISO ISO 10002:2014 Quality Management System for Customer Satisfaction

ISO 10002:2014 Quality Management System for Customer Satisfaction

January 3, 2019

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ISO 10002:2014 Quality Management System for Customer Satisfaction

ISO 10002 provides supervision on the process of complaints management to products within an organization, including planning, design, operation, maintenance, and improvement. It therefore, will provide your organization with a high quality and reliable complaint management system. Effective complaint management will help you to improve customer service standards and deliver a good complaint handling system to differentiate your organisation from your competing organisations. It also shows that your organisation cares about customer feedback by receiving, managing and resolving customer complaints effectively.

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