Model Format of Complaints Against Airlines

BEFORE THE CONSUMER DISPUTES REDRESSAL DISTRICT FORUM AT BOMBAY
ORIGINAL COMPLAINT NO. OF 1999.
XYZ & & Complainant
Versus
Arctic Airways & Opposite Party
INDEX
SR NO. PARTICULARS PAGE NO.

1. Original Complaint 1-5
2. Ex. A copy of the damaged memo 6-7
3. Ex. B complaint dated 26/6/1999 8
4. Ex. C letter dated 29/6/1999 from the Complainant to opposite party 9-10
5. Ex. D reply dated 2/7/1999 from the opposite party to complainant 11
6. Ex. E reply dated 9/7/1999 from the opposite party to complainant 12
7. Ex. F Advocate’s notice dated 24/8/1999 And acknowledgment 13-16
8. Ex. G Particular of claim 17
9. Vakalatnama 18 BEFORE THE CONSUMER DISPUTES REDRESSAL DISTRICT FORUM AT BOMBAY
   ORIGINAL COMPLAINT NO. OF 1999.
   Mr. XYZ,
   18, Raza Bldg.,
   R.M Road, Mumbai 400 024. & Complainant
   Versus
   Arctic Airways,
   Mumbai Airport Terminal II A
   Sahar, Mumbai 400 099. & Opposite Party
   This complaint under section 12(a) of the Consumer Protection Act, 1986, is presented on the grounds
   stated herein under:-
10. That the Complainant is a diamond merchant and frequently travels out of India for business
    commitments and the Arctic Airways, the Opposite Party abovenamed, is a scheduled Airline operating flights to and from India and having its office at the address given in the title above.
11. That the Complainant on 19/6/1999 travelled from London to Mumbai by Arctic Airways by flight No.BA 174 and carrier flight No.BA 139. When the Complainant reached Mumbai Airport, he found that his baggage included suitcase bearing carrier-bag tag No.DA 649098, brand name UNK had major damages and inter-alia following articles were lost from the said suitcase viz.
    i. One suit costing 34,950 Belgium Frank
    ii. Two sarees costing US $ 100 each
    iii. Two jeans costing US $ 90 each and,….

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