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• a consumer; or • any voluntary consumer association registered under the Companies Act, 1956 or under any other law for the time being in force; or • the Central Government or any State Government; or • one or more consumers, where there are numerous consumers having the same interest; or • in case of death of a consumer, his legal heir or representative; who or which makes a complaint.
The prima facieconcern for sending a notice is to implore remedy and to provide a chance to the seller to make good for the loss suffered by the consumer. If the part agrees, the dispute resolves then and there only with not going into long Court proceedings. But if the party refuses to bear the loss, then the consumer need to approach to the Consumer Court with the notice. The notice is mandatory and you need to maintain evidence of sending the notice.
• Name and address of the Service Provider. • Complete details of purchased product or service (cash memo number and date). • Give information about the warranty or guarantee promised to you at the time of purchase. • Detail of the deficiency in the product and services. • Replacement/compensation demanded. • The name and address of the consumer should also be mentioned specifically on the consumer notice. • Address and contact information of consumer.
The Pecuniary Jurisdiction of Consumer Forums is as follows: Sr No. Forums Amount 1 District Forum Up to Rs. 20 Lakhs 2 State Commission Rs. 20 Lakhs to Rs. 1 Crore 3 National Commission Exceeding Rs. 1 Crore
Yes, a person can file a Consumer Complaint of his own without engaging the services of a lawyer.