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1. It identifies and fixes the problem.
2. It encourages customers to express dissatisfaction.
3. You can take compensation for improper services.
4. It provides the opportunity for service recovery.
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The prima facie concern for sending a notice is to implore remedy and to provide a chance to the seller to compensate you for the loss suffered by the consumer. If the party agrees, the dispute resolves then and there only with not going into long Court proceedings. From our experience, most of the consumer dispute gets solved by merely sending the legal notice to the other party.
The Pecuniary Jurisdiction of Consumer Forums is as follows a) District Forum- Up to Rs. 20 Lakhs b) State Commission- Rs. 20 Lakhs to Rs. 1 Crore c) National Commission- Exceeding Rs. 1 Crore
No, you can file your complaint on your own.
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