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It is an agreement between the network service provider and the customer which specifies, in measurable terms, that what services the network service provider will furnish to the latter.
Service level measures the performance of the system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved.
It provides an opportunity to build a proximate working relationship between the network service provider and the customer. Expectations for services rendered, how they will be delivered and at what costs provide an open and transparent environment; all things were included in the agreement.
a) Uptime: This applies to important equipment, software or services that your business needs b) Responsive Times: This measure states how long it takes for a network provider to respond when someone raise a request for support.
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