Service Level (Provider) Agreement

Get your Service Level Agreement drafted from anywhere in India. Submit the required documents and we will assist you with the whole process.

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What is a Service Legal Agreement?

It is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the performance standards the provider is obligated to meet.

Process

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Advantage

1

The contracts between the parties were written and signed which creates transparency. This is directly connected to goals projection and quality indicators established in the original agreement.

2

It ensures credibility.

3

It provides security for both the client and the vendor. Both have a legal protection backed by the contract so that non-compliance of it will be prevented or punished.

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GOT QUESTIONS? ASK US

FAQ

It is an agreement between the network service provider and the customer which specifies, in measurable terms, that what services the network service provider will furnish to the latter.

Service level measures the performance of the system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved.

It provides an opportunity to build a proximate working relationship between the network service provider and the customer. Expectations for services rendered, how they will be delivered and at what costs provide an open and transparent environment; all things were included in the agreement.

a) Uptime: This applies to important equipment, software or services that your business needs b) Responsive Times: This measure states how long it takes for a network provider to respond when someone raise a request for support.

Don’t worry, just fill the above mentioned details & contact the professionals of Aapkaconsultant.com and we will guide you with the complete process.

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